Store Team Leader
About The Position
The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in achieving store operational goals set by the annual operating plan. The role involves making judgments related to customers, team members, operational issues, business planning, priority setting, company-policy compliance, and other areas of the business. The Team Leader coaches and trains hourly employees, may participate in recruiting and interviewing hourly associates, and seeks professional development opportunities for themselves and other team members. They complete day-to-day operational tasks, recommend efficiency improvements, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers. The role also includes stewardship of people, time, and money, and tracking day-to-day sales, production goals, and donations.
Requirements
- Experience overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
- Ability to provide timely guidance and effective feedback to help others develop skills and solve problems.
- Effective oral, written, visual, non-verbal, and listening communication skills.
- Ability to understand customer needs and build and maintain customer satisfaction with organizational products and services.
- Familiarity with computers and relevant software, including basic computer and internet navigation.
- Ability to identify important results and the steps needed to achieve goals or targets.
- Judgment and reasoning skills to evaluate alternative solutions, conclusions, or approaches to problems.
- Ability to follow procedures and protocols, including password confidentiality and log-on/log-off procedures, and adhere to Goodwill’s values.
- Ability to spend more than 8 hours sitting, standing, walking, stooping, kneeling, and crouching; use hands to grasp, carry, feel, or touch products and machinery; lift and move 10–50 pounds; and manage frequent exposure to moderate noise and temperature variations.
Nice To Haves
- Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
Responsibilities
- Coach and train hourly employees on daily tasks.
- Participate in the hourly associate recruitment process, including pre-screening and interviewing candidates as needed.
- Seek professional development opportunities for themselves and other team members.
- Complete day-to-day tasks and suggest efficiency improvements.
- Integrate, represent, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
- Act as a steward of site resources, including people, time, and money.
- Track and measure day-to-day sales, production goals, and donations.
- Assist the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Comprehensive health plan
- Paid time off (PTO) and paid holidays
- Sabbatical and parental leaves
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Retirement planning options with a company match
- Free mental health support services with up to 15 free counseling sessions for employees and family members
- Free nurse health coaching services on site
- Daily pay options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
