Store Team Leader

Wild Fork Foods•Bensalem, PA

About The Position

As a Store Team Leader, you bring the Store Manager’s vision to life on the sales floor. You lead the team during assigned shifts, maintain a welcoming, customer-ready environment, and deliver Wild Fork’s “personal chef and friendly butcher” service philosophy. This hands-on leadership role focuses on operational execution, customer experience, and team development while upholding the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. The position is full-time, with a starting wage of $21.00 per hour and monthly bonus potential. The role includes leading shift operations, coaching Sales Associates, supporting onboarding and product knowledge training, and maintaining food safety, sanitation, inventory, and merchandising standards. Work involves standing and walking for 8–10 hours, lifting up to 50 pounds, and exposure to freezers. Flexible availability for mornings, evenings, weekends, and holidays is required.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Ability to work in a fast-paced, customer-focused environment.
Ability to lift up to 50 pounds and stand or walk for 8–10 hours, including freezer exposure.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, maintaining customer readiness, cleanliness, and appropriate team coverage.
Execute opening and closing routines as directed by the Store Manager.
Monitor business needs during shifts and adjust priorities, floor coverage, and team focus to match traffic, service demands, and sales opportunities.
Maintain temperature logs, food safety standards, sanitation routines, freezer management, accurate cash handling, and adherence to SOPs.
Identify operational gaps and escalate them appropriately.
Model and teach Wild Fork’s W.I.L.D. Steps of Service and deliver a welcoming customer experience with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, helping ensure customers feel welcomed, valued, and inspired to return.
Motivate associates to engage customers, build baskets, improve conversion, and support daily sales targets.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Maintain an easy-to-shop store through timely recovery and replenishment; reinforce product knowledge and selling behaviors through in-the-moment coaching.
Train new team members on product knowledge, service standards, and SOPs; support onboarding and completion of required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Receive and stock products, recover merchandise, and complete FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues.
Support accurate and timely planogram changes and promotional execution.
Conduct daily food safety checks and equipment inspections, support company safety and compliance procedures, and immediately escalate risks or safety concerns to the Store Manager.

Benefits

Medical, dental, and vision insurance.
Health Reimbursement Account and Flexible Spending Accounts.
Behavioral Health Matters Program and Live Health Online virtual care.
Monthly bonus plan.
401(k) with company match.
Vacation, sick, and birthday PTO.
Culinary training, monthly product giveaway, and monthly allowance to shop in store.
Mentorship Program.
Better Futures Program offering free community college.
Optional financial resources, discounts on cars, cell phones, services, and more, and employee referral bonus program.