Store Team Leader

Wild Fork Foods•Bensalem, PA

About The Position

The Store Team Leader brings the Store Manager’s vision to life on the sales floor, leading the team during assigned shifts and ensuring a welcoming, customer-ready environment. The role delivers Wild Fork’s service philosophy of “personal chef and friendly butcher,” guides and coaches Sales Associates, supports onboarding and product-knowledge training, executes operational routines, and upholds the company’s stated values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The Team Leader helps create a store environment that customers enjoy shopping in and employees enjoy working in. The position is full-time, with a starting wage of $21.00 per hour and monthly bonus potential.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer-service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including exposure to freezers.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food-safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures.
Identify operational gaps and escalate them appropriately.
Monitor business needs during shifts and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service.
Provide customers with a warm, engaging experience through product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, helping ensure customers feel welcomed, valued, and inspired to return.
Motivate the team to engage customers, build baskets, and drive conversion.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Reinforce sales expectations to support daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment.
Coach associates in the moment on product knowledge and selling behaviors to build confidence and support conversion.
Provide on-the-job training for new team members in product knowledge, service standards, and SOPs.
Support structured onboarding and ensure new hires complete required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Reinforce onboarding, deliver on-the-job training, and provide follow-up coaching on service, product, and operational standards.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers.
Promptly report out-of-stocks, shrink concerns, and product-quality issues.
Support accurate, timely planogram changes and promotional execution.
Perform daily temperature logs, food-safety checks, sanitation routines, and equipment inspections.
Support compliance with company policies and safety procedures.
Immediately escalate compliance risks or safety concerns to the Store Manager.