Store Team Leader

Goodwill of Central & Southern Indiana•Shelbyville, IN

7d•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in carrying out store operational goals in the annual operating plan. The role involves making judgments about customers, team members, operational issues, business planning, priorities, company policy compliance, and other areas of the business. The Team Leader coaches and trains hourly employees, may participate in recruiting and interviewing hourly associates, and seeks professional development opportunities for themselves and others. They complete daily operational work, recommend efficiency improvements, communicate Goodwill’s Mission, Vision, and Values, steward site resources, and track sales, production goals, and donations.

Requirements

Supervisory experience overseeing others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others build skills and solve problems.
Effective oral, written, visual, and non-verbal communication and listening skills, including communicating in person, in writing, and digitally.
Ability to understand customer needs and maintain customer satisfaction while providing excellent service to internal and external customers.
Familiarity with computers and relevant software, including basic computer and internet navigation.
Ability to identify important results and the steps needed to achieve goals or targets.
Critical-thinking ability to assess alternative solutions, conclusions, and approaches to problems.
Ethical conduct, including adherence to procedures and protocols, password confidentiality, log-on and log-off procedures, and Goodwill’s values.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to perform hard to very hard physical work, including spending more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; using hands to grasp, carry, feel, or touch products and machinery; and moving and lifting 10–50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations.

Nice To Haves

Warehouse experience and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Assist the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals.
Coach and train hourly employees on daily tasks.
Participate in hourly associate recruitment, including candidate pre-screening and interviews, as needed.
Seek professional development opportunities for themselves and other team members.
Complete day-to-day operational tasks and suggest efficiency improvements.
Represent and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
Act as a steward of site resources, including people, time, and money.
Track and measure daily sales, production goals, and donations.
Make judgments involving customers, team members, operational issues, business planning, priority setting, and compliance with company policies.

Benefits

Continuing education and leadership development.
Tuition reimbursement.
Comprehensive health plan.
Paid time off (PTO) and paid holidays.
Sabbatical and parental leaves.
Life insurance.
Dental insurance.
Vision insurance.
Short- and long-term disability plans.
Preventive health and wellness program.
Section 125 pretax health spending account, dependent care spending account, and premiums.
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire.
Retirement planning options with a company match.
Free mental health support services, including up to 15 free counseling sessions for employees and family members.
Free on-site nurse health coaching services.
Daily pay options.