Store Team Leader

Goodwill of Central and Southern Indiana•Salem, IN

2d•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role involves making judgments about customers, team members, operational issues, business planning, priorities, company-policy compliance, and other areas of the business. The position includes staff coaching and development, day-to-day store operations, and financial management and reporting. The Team Leader supports hourly employees, contributes to recruitment as needed, communicates Goodwill’s mission, vision, and values, and monitors sales, production goals, and donations.

Requirements

Experience overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others strengthen skills or solve problems.
Effective oral, written, visual, and non-verbal communication and listening skills, including the ability to communicate in person, in writing, and digitally.
Ability to understand customer needs and build and maintain customer satisfaction with products and services for internal and external customers.
Familiarity with computers and relevant software, including basic computer and internet navigation.
Ability to identify important results and the steps needed to achieve goals or targets.
Ability to use judgment and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
Ability to follow procedures and protocols, maintain password confidentiality, follow login and logout procedures, and adhere to Goodwill’s values.
No degree or credentials required.
Ability, with reasonable accommodation if needed, to perform the essential job functions and physical demands described in the posting.

Nice To Haves

Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Coach and train hourly employees on daily tasks.
Participate in recruiting hourly associates, including pre-screening and interviewing candidates as needed.
Seek professional-development opportunities for self and other team members.
Complete day-to-day operational tasks and suggest efficiency improvements.
Represent and communicate Goodwill’s mission, vision, and values to internal and external customers.
Steward site resources, including people, time, and money.
Track and measure day-to-day sales, production goals, and donations.
Make judgments involving customers, team members, operational issues, business planning, priority setting, company-policy compliance, and other areas of the business.

Benefits

Continuing education and leadership development, including tuition reimbursement.
Comprehensive health plan.
Paid time off and paid holidays.
Sabbatical and parental leaves.
Life, dental, and vision insurance.
Short- and long-term disability plans.
Preventive health and wellness program.
Section 125 pretax health spending account, dependent care spending account, and premiums.
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire.
Retirement planning options with company match.
Free mental health support, with up to 15 counseling sessions for the employee and family members.
Free on-site nurse health coaching services.
Daily pay options.