Store Team Leader
About The Position
The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business. The Team Leader coaches and trains hourly employees, participates in recruitment and interviews as needed, and seeks professional development opportunities for themselves and other team members. The role completes day-to-day operational tasks, suggests efficiency improvements, communicates Goodwill’s Mission, Vision, and Values, stewards site resources, and tracks sales, production goals, and donations. The position involves hard to very hard physical work, including extended periods of sitting, standing, walking, stooping, kneeling, and crouching; handling products and machinery; and lifting 10–50 pounds. The role may involve frequent exposure to moderate noise and temperature variations. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
Requirements
- Supervisory expertise overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
- Ability to provide timely guidance and effective feedback to help others strengthen skills and knowledge.
- Effective oral, written, visual, and non-verbal communication, listening, and digital communication skills.
- Ability to understand and respond impartially and effectively to customer needs and maintain customer satisfaction with organizational products and services.
- Familiarity with computers and relevant software, including basic computer and Internet navigation.
- Results-oriented approach and ability to identify steps needed to achieve goals or targets.
- Critical-thinking skills, including judgment and reasoning to assess alternative solutions, conclusions, or approaches.
- Ethical conduct, adherence to procedures and protocols, protection of password confidentiality, proper log-on and log-off practices, and adherence to Goodwill’s values.
- Ability to perform hard to very hard physical work for periods exceeding eight hours, including sitting, standing, walking, stooping, kneeling, and crouching.
- Ability to use hands to grasp, carry, feel, or touch products and machinery.
- Ability to move and lift 10–50 pounds.
- Ability to manage frequent exposure to moderate noise and temperature variations.
Nice To Haves
- Warehouse experience and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
Responsibilities
- Coach and train hourly employees on daily tasks.
- Participate in the hourly associate recruitment process, including pre-screening and interviewing candidates as needed.
- Seek professional development opportunities for self and other team members.
- Complete day-to-day tasks and suggest efficiency improvements.
- Integrate, represent, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
- Act as a good steward of site resources, including people, time, and money.
- Track and measure day-to-day sales, production goals, and donations.
- Make judgments involving customers, team members, operational issues, business planning, priority setting, company policy compliance, and other areas of the business.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Comprehensive health plan
- Paid time off (PTO)
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Pretax health spending account, dependent care spending account, and premiums
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Retirement planning options with company matching
- Free mental health support services, including up to 15 free counseling sessions for employees and family members
- Free on-site nurse health coaching services
- Daily pay options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
