Offline - Store Team Leader (Store Manager)

American Eagle Outfitters•Knoxville, TN

3d•Onsite

About The Position

The full-time Store Team Leader (Store Manager) leads the store as an entrepreneurial business owner, maximizing daily operations and store productivity. The role focuses on developing a strong team through coaching and training, making strategic decisions to drive the business, delivering operational excellence, and maintaining AEO Brand Standards. The Store Team Leader owns the store business plan and controllable elements of its P&L, analyzes reporting and sales trends, and makes timely decisions to achieve financial and KPI goals. The role also leads recruiting, hiring, retention, team development, leadership succession, scheduling, merchandising, visual standards, asset protection, and policy compliance. OFFLINE™ by Aerie offers activewear and accessories designed for movement and comfort. The brand’s Real Good promise includes collections made with the planet in mind.

Requirements

Previous experience leading functional teams in a retail management role.
Ability to multitask, maintain attention to detail, set priorities, and manage time.
Ability to lead and develop teams.
General understanding of employment law.
Effective communication and conflict management skills.
Business acumen.
Ability to analyze reporting to drive sales.
Flexible availability to work when guests shop.

Nice To Haves

Love of AE and Aerie products.

Responsibilities

Drive sales by maximizing store productivity and building guest loyalty through a best-in-class guest experience.
Create, manage, and own the store business plan to meet KPI goals.
Analyze reporting and daily sales trends and make real-time business decisions to achieve store financial goals.
Recruit, hire, and retain a high-performing team.
Develop associates and store leaders through coaching, training, performance feedback, individual development plans, and annual performance reviews.
Encourage associates to pursue internal opportunities and maintain a succession plan that supports clear career paths.
Establish and communicate goals, hold the team accountable to brand standards, and recognize and reward strong performance.
Maintain AEO Brand Visual Standards and own visual and merchandising processes, including Floorsets, merchandise adjustments, and replenishment.
Ensure the team understands its responsibilities for keeping the store guest-ready.
Evaluate traffic, calendars, and payroll reports to adjust schedules to business needs and use payroll effectively.
Make compensation decisions with integrity and ensure audit and shrink results meet Asset Protection Standards.
Follow AEO policies and procedures.

Benefits

Eligible associates may receive health care benefits, including medical, vision, and dental coverage.
Wellness benefits.
401(k) retirement benefits.
Life and disability insurance.
Employee stock purchase program.
Paid time off, paid sick leave, and holiday pay, which vary by job level and type, location, employment classification, and years of service.
Parental leave and benefits.
Discretionary bonuses and other incentives may be provided.
40% year-round product discount at AE and Aerie, plus additional seasonal discounts with new Floorsets.
Store contests offering chances to win free merchandise and other exclusive prizes.
Development opportunities, chances to learn new skills, and potential for career advancement.