Offline - Store Team Leader (Store Manager)

American Eagle Outfitters • Knoxville, TN

2d

About The Position

The full-time Store Team Leader serves as the business owner of the store, overseeing daily operations and making strategic decisions to maximize store performance. The role focuses on delivering sales results and an excellent guest experience, maintaining AEO Brand Standards, and managing the store’s controllable profit-and-loss elements. The Store Team Leader analyzes business reporting and sales trends to make real-time decisions and meet financial and KPI goals.

The position leads the store team through recruiting, hiring, coaching, training, performance feedback, and development planning. It also involves building a culture of teamwork and recognition, maintaining visual and merchandising standards, managing schedules and payroll to meet business needs, and ensuring compliance with company policies, audit and shrink expectations, and Asset Protection Standards.

Requirements

• Previous experience leading functional teams in a retail management role.
• Ability to multitask, attention to detail, and strong priority-setting and time-management skills.
• Ability to lead and develop teams and a general understanding of employment law.
• Effective communication and conflict-management skills.
• Business acumen and ability to analyze reporting to drive sales.
• Flexible availability to work when guests shop.

Nice To Haves

• Passion for AE and Aerie products.

Responsibilities

• Drive sales, store productivity, guest loyalty, and a best-in-class guest experience.
• Create, manage, and own the store business plan to meet KPI goals.
• Analyze reporting and daily sales trends to make business decisions and achieve financial goals.
• Recruit, hire, and retain a high-performing team.
• Coach and develop associates and store leaders through training, performance feedback, individual development plans, and annual performance reviews.
• Encourage associates to pursue internal opportunities and maintain succession plans.
• Establish and communicate goals, hold the team accountable to brand standards, and recognize outstanding performance.
• Own visual and merchandising processes and maintain AEO Brand Visual Standards.
• Oversee Floorsets, merchandise adjustments, replenishment, and store readiness for guests.
• Evaluate traffic, calendars, and payroll reports to adjust schedules and meet business needs.
• Manage compensation decisions with integrity and ensure audit and shrink results meet Asset Protection Standards.
• Follow AEO policies and procedures and demonstrate integrity in decision-making.

Benefits

• Opportunities for development, learning new skills, and career advancement.
• 40% off AE and Aerie products year-round, plus additional seasonal discounts with new Floorsets.
• Participation in store contests for a chance to win free merchandise and other exclusive prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed