Store Team Leader for Mirvish (Store Manager)

Kitchen Hub•Toronto, ON

24d•CA$50,000 - CA$60,000•Onsite

About The Position

The Store Team Leader (STL) is a pro, responsible for all aspects of daily operations at a Kitchen Hub location. Reporting to the Regional Operations Manager and the Regional Manager, the STL is a hands-on operator who is excited to engage with their team and our customers on a daily basis. They ensure all operational standards and processes are set up so our customers experience consistency and convenience every time they visit Kitchen Hub. The STL is responsible for building and maintaining relationships with our restaurant partners and for keeping our facilities humming. They do all of this with a keen awareness of the overall financial health of their store and the business. A Kitchen Hub STL takes an optimistic approach to all situations, looking for solutions and driving results. They have an entrepreneurial mindset and are excited to look for new opportunities to make the business stronger. And above all else, you are excited about adding to the Kitchen Hub community because they’re passionate about delivering the best possible team member, restaurant partner and customer experience possible.

Requirements

A minimum of 2 years experience managing in a retail, hospitality or restaurant environment
Has experience managing a minimum of 8 direct reports in a retail, hospitality or restaurant environment
Is motivated and excited by a fast-paced work environment and uses this to drive results from their team
Has experience managing all, or part, of a P&L, an inventory process and COGS
Has successfully managed a labour budget
Understands the importance of being an excellent communicator and demonstrates this ability in both verbal and written forms of communication
Is a master prioritizer with exceptional time management skills
Demonstrates strong interpersonal skills in all situations
Has demonstrated the ability to learn quickly and operate new technologies
Ability to be mobile for up to 8 hrs and lift up to 30lbs

Nice To Haves

Has experience with new store openings and product launches considered an asset
Proficient with Google Workspace
Food Handler Certificate considered an asset
Health & Safety Certification considered an asset

Responsibilities

Is present, leads by example and actively managers their team
Is responsible for the weekly schedule ensuring it is inline with labour targets
Enthusiastically participates in all aspects of the recruitment process in order to build a talent rich team
Supports all people programs and policies and holds themselves and their team to the highest standards
Is passionate about developing team members through mentoring, coaching and accountability practices
Is responsible for maintaining our Customer Service Promise by modelling and coaching team members to deliver exceptional customer service in all situations
Ensures all customer issues are dealt with promptly and professionally whether in-person, over the phone, via email or on our feedback platform
Identifies barriers to delivering exceptional customer service, and uses their entrepreneurial spirit to find appropriate solutions
Enjoys the challenge of turning a less than perfect customer experience into a amazing experience, using a variety of management techniques
Works daily to build and maintain positive and trusting relationships with all restaurant partners
Ensure all urgent issues and concerns are resolved in a timely manner and/or are passed on to the relevant team member who can support resolution
Follows up to ensure that a successful resolution has been achieved
Looks for interesting and exciting ways to create a sense of community and inclusion throughout the entire facility
Is responsible for all operational line items on the P+L and as a result, takes active ownership to meet and exceed budget expectations
Constantly looking for ways to optimise operational processes in order to contribute to a fun, efficient and customer focused environment
Is responsible for the retail program in their facility, including; ordering, receiving, analysis, inventory counts and all other aspects of the program that contributes to meeting the monthly COGS budget
Uses data and feedback to find operational efficiencies without compromising on quality experiences for our customers and stakeholders
Holds themselves and their team accountable for maintaining operational standards, in all situations
Consistently makes quality decision to help drive sales for Kitchen Hub and our Restaurant Partners
Is budget conscious and educates their team to be the same
Knows who our “ideal” customer is, and looks for every opportunity to generate more of those customers in our facilities
Looks for opportunities to increase brand awareness in our neighbourhood
Uses data to better understand the business and uses it to make effective decisions
Maintains a facility that meets all Health and Safety standards and complies with health code regulations
Is responsible for leading the Health and Safety Committee at their facility
Use and enforce the Facilities Ticket process in support of the Facilities Manager
Report all onsite accidents, immediately, to Human Resources
Actively manages and troubleshoots tech issues onsite