Store Team Leader - Freeport Outlet

L.L.Bean•Freeport, ME

1d•Onsite

About The Position

The Store Team Leader drives business results, directs team talent, supports the store leadership team, and ensures delivery of the L.L.Bean customer experience in an outdoor lifestyle retail store. The role promotes L.L.Bean’s core values and helps uphold the brand, culture, and mission. Based at the Freeport Outlet in Freeport, Maine, the leader supports customer experience, associate training, store operations, and financial performance. Depending on store volume, the role may specialize in Merchandising, Visual, Operations, or Customer Experience.

Requirements

Associate degree or equivalent.
At least 2 years of retail experience with a relevant retailer.
Excellent organizational and time-management skills.
Systems knowledge, including POS, Word, and Excel, and comfort using social media platforms.
Ability to build strong partnerships and collaborate to achieve goals.
Ability to inspire and motivate others and maintain enthusiasm and a positive attitude.
Demonstrated ability to foster an inclusive work environment and customer experience.
Demonstrated ability to work collaboratively in retail and serve customers and teams from varied backgrounds.
Demonstrated interpersonal, written, and verbal communication skills.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Willingness and desire to relocate.

Responsibilities

Model and foster a service-first customer experience, drive sales and brand loyalty, and act as Leader on Duty as scheduled.
Analyze business reports and trends to identify opportunities and develop actions that improve customer loyalty, service metrics, conversion, and sales.
Execute recognition programs and prepare for holidays, promotional weekends, and other business events.
Maintain a full sales floor with size availability and ensure high-quality fitting room service.
Train and support associates on company standards, policies, procedures, and product knowledge; deliver GUIDE and product training and complete assessments.
Support store champions and experts, maintain employee communications, and ensure engaging start-up meetings occur.
Model inclusive hiring and workplace practices, listen to team perspectives, and encourage respectful collaboration.
Support financial and area-specific results; serve as a key holder and potential opener or closer as required.
Communicate daily task responsibilities, support team development, recommend staffing or schedule adjustments, and provide in-the-moment feedback and coaching.
Respond to day-to-day employee issues within defined parameters and refer performance concerns to store management.
Contribute to peak-period planning and readiness, manage expenses and payroll within budget guidelines, and follow health and safety practices.
As assigned, maintain the cash office, keep the service hub stocked and organized, and support efficient cashier execution.
In a Merchandising specialty, plan and execute floor sets, interpret reports, support visual displays and windows, coordinate processing and replenishment, execute signage and promotions, and complete markdowns and merchandise recovery.
In a Visual specialty, create engaging visual presentations, execute displays, coach associates on visual standards, and support signage, promotions, markdowns, and merchandise recovery.
In an Operations specialty, maintain an organized and safe stock room; process freight within 24 hours; replenish the sales floor; manage returns and transfers; execute omnichannel processes; and follow loss prevention and safety practices.
In a Customer Experience specialty, develop store activations, clinics, and demonstrations; drive participation in programming and community events; promote events through store and online channels; and, when assigned, support interviews and lead store training.