Store Team Leader - Freeport Outlet

L.L.Bean • Freeport, ME

1d • $22 - $27 • Onsite

About The Position

The Store Team Leader drives business results, directs team talent, supports the store leadership team, and ensures delivery of the L.L.Bean customer experience in an outdoor lifestyle concept retail store. The role promotes L.L.Bean’s core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living, and helps uphold the company’s brand, culture, and mission. The position is based at the Freeport Outlet in Village Station, Freeport, Maine.

The leader supports customer experience, sales, training, and overall store operations. Depending on store volume, the role also has a specialty in Merchandising, Visual, Operations, or Customer Experience. The position requires active participation in health and safety, including following safety procedures, reporting hazards, and modeling safe work practices.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience with a relevant retailer.
• Excellent organizational and time-management skills.
• Systems knowledge, including POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and collaborate to achieve goals.
• Ability to inspire and motivate others and maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Ability to work collaboratively in retail and serve customers and teams from a variety of backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Mobility and willingness to relocate.

Responsibilities

• Model and foster a service-first environment, seek opportunities to convert customers, drive sales and brand loyalty, and rally the team toward these goals.
• Serve as Leader on Duty as scheduled to drive conversion and sales.
• Analyze business reports and trends, identify opportunities, and develop actions to improve customer loyalty, service metrics, and sales results.
• Execute recognition programs and review upcoming business events, promotions, holidays, and market trends.
• Develop activations and selling efforts; ensure sales-floor size representation through regular audits and deliver strong fitting-room service.
• Support and train associates on standards, processes, company policies, procedures, and product knowledge.
• Deliver GUIDE training for new hires and ongoing team training; ensure assessments are completed and support store champions and experts.
• Facilitate product training and seasonal training plans, and maintain employee communications and start-up meetings.
• Model inclusive and fair hiring practices and foster respectful, inclusive collaboration among team members and customers.
• Support financial results and area-specific metrics; serve as a key holder and potential store opener or closer as required.
• Communicate daily tasks, support team development, recommend staffing or schedule adjustments, address day-to-day employee issues within defined parameters, and provide coaching and feedback.
• Contribute to peak-period planning and readiness, manage expenses and payroll within budget guidelines, and follow health and safety policies.
• When assigned, maintain the cash office, keep the service hub stocked and organized, and support efficient cashier execution.
• For a Merchandising specialty: plan and execute floor sets, analyze reports, support visual displays and windows, coordinate floor-set processing and replenishment, execute signage and promotions, and complete markdowns and merchandise recovery.
• For a Visual specialty: create engaging visual presentations, execute displays, coach associates on visual standards, and support signage, promotional execution, markdowns, and merchandise recovery.
• For an Operations specialty: maintain the stock room, process freight within 24 hours of delivery, replenish the sales floor, manage returns and quality codes, complete transfers, execute omnichannel work, follow loss-prevention policies, and model safe behaviors.
• For a Customer Experience specialty: develop and deliver store activations, clinics, and demonstrations; promote paid and unpaid programming and community events; market activations through store channels; and, when assigned, assist with interviews or lead store training.

Benefits

• Benefits package with programs and perks designed to support health and financial goals.
• Programs and perks intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree