Store Team Leader - E. 29th St.

Goodwill of Central & Southern Indiana•Muncie, IN

1d•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business. The position provides coaching and training to hourly employees, participates in recruitment as needed, and seeks professional development opportunities for self and other team members. It completes day-to-day operational tasks, suggests efficiency improvements, and communicates Goodwill’s Mission, Vision, and Values. The Team Leader also stewards site resources and tracks and measures daily sales, production goals, and donations.

Requirements

Experience overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others strengthen relevant knowledge and skills.
Effective oral, written, visual, and non-verbal communication and listening skills, including delivering information in person, in writing, and digitally.
Ability to understand and relate to customers impartially and effectively, maintain customer satisfaction, and provide excellent service to internal and external customers.
Familiarity with computers and relevant software, including basic computer and Internet navigation.
Ability to identify important results and steps needed to achieve goals or targets.
Ability to use judgment and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
Ability to perform essential job functions with reasonable accommodations if needed.
Ability to perform hard to very hard physical work, including spending more than 8 hours sitting, standing, walking, stooping, kneeling, and crouching; using hands to grasp, carry, feel, or touch products and machinery; and moving and lifting 10–50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations.

Nice To Haves

Warehouse experience and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Assist the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan.
Make judgments involving customers, team members, operational issues, business planning, priority setting, company policy compliance, and other areas of the business.
Coach and train hourly employees on daily tasks.
Participate in pre-screening and interviewing candidates for hourly associate roles, as needed.
Seek professional development opportunities for self and other team members.
Complete day-to-day tasks and suggest efficiency improvements.
Integrate, represent, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
Act as a steward of site resources, including people, time, and money.
Track and measure day-to-day sales, production goals, and donations.

Benefits

Continuing education and leadership development
Tuition reimbursement
Comprehensive health plan
Paid time off (PTO)
Paid holidays
Sabbatical and parental leaves
Life insurance
Dental insurance
Vision insurance
Short- and long-term disability plans
Preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
Retirement planning options with company matching
Free mental health support services, including up to 15 free counseling sessions for the employee and family members
Free on-site nurse health coaching services
Daily pay options