ShopGoodwill Product Specialist - E. 29th St.
About The Position
The ShopGoodwill Product Specialist works inside a retail store location and assists the store management team in meeting the site's operational goals. The role identifies, selects, and forwards high-value items to the eCommerce facility to support the growth of Goodwill’s online sales. The specialist may also work in various capacities within the store when needed. The position searches incoming donations for high-value merchandise, processes and organizes products for eCommerce and in-store showcases, completes training to support online sales goals, maximizes online posting percentage while maintaining a high average ticket, keeps the work area clean and orderly, and meets financial goals and budgets. The role requires strong customer service, teamwork, communication, technical knowledge, continuous learning, results orientation, ethical conduct, and attention to detail.
Requirements
- No degree or credential is required.
- Customer focus and the ability to build and maintain customer satisfaction with internal and external customers.
- Ability to work well with others and contribute to team or project outcomes.
- Effective oral, written, visual, and non-verbal communication, as well as listening skills.
- Solid knowledge of G Suite, MS Office, databases, and internet navigation.
- Initiative in developing personal knowledge, skills, and abilities; willingness to receive and apply feedback; and ability to retain and apply learning.
- Ability to identify important results, prioritize multiple priorities, and work toward goals or targets.
- Adherence to procedures, protocols, confidentiality, and Goodwill’s values.
- Attention to detail, quality, and safety awareness.
- Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; use hands to grasp, carry, feel, or touch products and machinery; and move and lift 10–50 pounds.
- Ability to manage frequent exposure to moderate noise and temperature variations.
- Close, distance, peripheral, and color vision, depth perception, and ability to adjust focus.
- Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
Nice To Haves
- Knowledge of the value of antique and designer products, including jewelry, artwork, furniture, and dishes.
- A refined eye for identifying collectible products.
- Awareness of marketplace trends and interest in researching and collaborating to find answers.
Responsibilities
- Search incoming donations for high-value merchandise.
- Process and organize products for eCommerce and in-store showcases.
- Complete all required training to assist the site in achieving online sales goals.
- Maximize online posting percentage while maintaining a high average ticket.
- Maintain a clean and orderly work area.
- Meet financial goals and budgets.
- Work in various capacities within the store location when needed.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Comprehensive health plan
- Paid time off (PTO)
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Retirement planning options with company match
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
