E&S Property Team Leader

AXIS (AXIS Capital)•Short Hills, NJ

1d•$140,000 - $190,000•Hybrid

About The Position

AXIS is seeking an E&S Property Team Leader for its North America Claims team to support the expansion of its presence in the E&S Property market. Reporting directly to the Head of E&S Property Claims, this role is accountable for the quality, accuracy, and performance of serious and complex commercial property claims. The Team Leader provides ongoing management involvement, direction, and technical guidance, and leads, mentors, and manages the performance and development of Company employees. Using data-driven reporting and productivity metrics, the Team Leader develops an operating model designed to deliver strong client service and career-development opportunities for claims professionals. The role also delivers the AXIS North America Claims value proposition by engaging with stakeholders, brokers, and insureds to ensure consistent communication and service. The role includes leading and developing claims professionals, managing complex claims, supporting underwriting, improving processes, building internal and external relationships, and developing employees and succession plans. Travel is associated with the position for team management, broker and client meetings, conferences, and other marketing activities.

Requirements

3–5 years of claims management experience in claims leadership for the relevant lines of business.
Demonstrated leadership, organizational, and management skills.
A public profile and reputation for leadership and technical excellence.
Ability to influence and collaborate at all organizational levels, internally and externally, and to identify and resolve complex, disputed claims.
Analytical and data proficiency to drive results, make decisions, and achieve outcomes.
Ability to balance immediate claim issues with broader portfolio and customer-service impacts of coverage disputes and issues.
Excellent oral and written communication skills, including the ability to deal effectively with conflicting expectations, differing opinions, and multiple viewpoints.
Experience handling claims involving a wide variety of loss scenarios, including catastrophe losses, and reporting and presenting on them to senior management.
In-depth knowledge of claims, litigation, arbitration, and trial processes, as well as strong analytical, investigative, and negotiating skills.

Responsibilities

Directly supervise and manage claims, including investigation, analysis, and evaluation of coverage, liability, and damages in accordance with best practices.
Collaborate closely with the Head of Specialty Complex Claims on coverage disputes, including litigation and arbitration involving AXIS issuing companies.
Ensure Claim Leadership effectively completes and manages high-quality Claim Summary Reports to promote customer-service excellence.
Ensure claims policies, procedures, and practices are understood and administered in accordance with company and policy standards.
Implement a people strategy supporting training and skills improvement to increase bench strength and improve career paths.
Provide leadership that supports a professional environment and a business culture focused on desired results.
Focus on claim resolution and process improvement, fulfill obligations cost-effectively, and help the Company understand drivers and trends and help partners attract and retain business.
Support underwriting inquiries and information requests concerning policy construction and drafting; report claim trends, conduct data analysis, and provide risk assessments.
Coach and mentor direct reports, provide regular feedback, and develop employees for broader responsibilities in collaboration with HR Business Partner support and guidance.
Recruit, hire, and retain talent, and develop appropriate succession plans.
Build and maintain relationships with internal stakeholders, including peers, Underwriting, Actuarial, and executive management, and external stakeholders, including brokers, insureds, attorneys, auditors, reinsurers, and vendors.
Demonstrate AXIS behaviors aligned with its values of People, Decisiveness, Excellence, and Stronger Together.
Travel for team management, broker and client meetings, conferences, and other marketing activities.