Store Team Leader - Shenandoah Dr.
About The Position
The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing the store’s operational goals in the annual operating plan. The role involves making judgments about customers, team members, operational issues, business planning, priorities, compliance with company policies, and other areas of the business. The position’s responsibilities are allocated approximately 30% to staff management and development, 60% to operations, and 10% to financial management and reporting. The Team Leader coaches and trains hourly employees, may help recruit hourly associates, completes day-to-day operational tasks, represents and communicates Goodwill’s mission, vision, and values, and tracks sales, production goals, and donations. The role also involves responsible stewardship of people, time, and money. This is a full-time hourly position at $16 per hour, located at 101 Shenandoah Dr., Lafayette, Indiana 47905. No degree or credential is required. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
Requirements
- No degree or credential is required.
- Ability to oversee the work of others, directly or indirectly, in a service-related industry.
- Ability to provide timely guidance and effective feedback to help others strengthen job-related knowledge and skills.
- Effective oral, written, visual, and non-verbal communication and listening skills, including the ability to deliver information in person, in writing, and digitally.
- Ability to understand and relate to customers impartially, build customer satisfaction, and provide excellent service to internal and external customers.
- Familiarity with computers and relevant software, including basic computer and internet navigation.
- Ability to identify important results and the steps needed to achieve goals or targets.
- Judgment and reasoning skills to assess alternative solutions, conclusions, or approaches to problems.
- Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
- Ability to spend more than 8 hours sitting, standing, walking, stooping, kneeling, and crouching.
- Ability to use hands to grasp, carry, feel, or touch products and machinery.
- Ability to move and lift 10–50 pounds.
- Ability to manage frequent exposure to moderate noise and temperature variations.
Nice To Haves
- Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
Responsibilities
- Assist the Store Leader, Assistant Store Leader, management team, and staff with executing store operational goals in the annual operating plan.
- Make judgments involving customers, team members, operational issues, business planning, priority setting, company-policy compliance, and other areas of the business.
- Coach and train hourly employees on daily tasks.
- Participate in recruiting hourly associates, including pre-screening and interviewing candidates, as needed.
- Seek opportunities for professional development for oneself and other team members.
- Complete day-to-day tasks and suggest efficiency improvements.
- Integrate, represent, and communicate Goodwill’s mission, vision, and values to internal and external customers.
- Act as a responsible steward of site resources, including people, time, and money.
- Track and measure day-to-day sales, production goals, and donations.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Comprehensive health plan
- Paid time off
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Pretax health spending account, dependent care spending account, and premiums
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Retirement planning options with a company match
- Free mental health support, including up to 15 counseling sessions for the employee and family members
- Free on-site nurse health coaching services
- Daily pay options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
