Store Team Leader - Shenandoah Dr.
About The Position
The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing the store’s operational goals in the annual operating plan. The role involves making judgments concerning customers, team members, operational issues, business planning, priority setting, company-policy compliance, and other areas of the business. The Team Leader coaches and trains hourly employees, participates in recruiting and interviewing hourly associates as needed, and seeks professional development opportunities for themselves and other team members. They complete daily operational tasks, suggest efficiency improvements, represent and communicate Goodwill’s Mission, Vision, and Values, steward site resources, and track sales, production goals, and donations.
Requirements
- No degree or credentials are required.
- Experience overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
- Ability to provide timely guidance and effective feedback to help others strengthen skills or solve problems.
- Effective oral, written, visual, and non-verbal communication skills, along with the ability to listen and understand customer needs.
- Ability to build and maintain customer satisfaction and provide excellent service to internal and external customers.
- Familiarity with computers and relevant software, including basic computer and internet navigation.
- Ability to recognize important results and determine steps to achieve goals or targets.
- Ability to use judgment and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
- Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
- Ability to perform hard-to-very-hard physical work, including spending more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; using hands to grasp, carry, feel, or touch products and machinery; and moving and lifting 10–50 pounds.
- Ability to manage frequent exposure to moderate noise and temperature variations.
Nice To Haves
- Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
Responsibilities
- Coach and train hourly employees on daily tasks.
- Participate in recruiting, pre-screening, and interviewing hourly associate candidates as needed.
- Seek professional development opportunities for themselves and other team members.
- Complete day-to-day operational tasks and suggest efficiency improvements.
- Represent and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
- Act as a good steward of site resources, including people, time, and money.
- Track and measure daily sales, production goals, and donations.
- Assist the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Comprehensive health plan
- Paid time off
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Retirement planning options with a company match
- Up to 15 free counseling sessions for the employee and family members
- Free nurse health coaching services on site
- Daily pay options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
