Store Team Lead - Aventura

Wild Fork Foods•Aventura, FL

22h

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor, leading the team during assigned shifts and ensuring a welcoming, customer-ready environment. The role delivers Wild Fork’s “personal chef and friendly butcher” service philosophy, coaches Sales Associates, supports onboarding and product-knowledge training, executes operational routines, and upholds the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. It is a hands-on leadership role focused on execution, customer experience, and team development. The position is full-time, based in Aventura, with a starting wage of $23.00 per hour plus monthly bonus potential.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer-service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs.
Ability to stand and walk for 8–10 hours, including exposure to freezers.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, maintaining customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food-safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
Monitor business needs during shifts and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service and provide customers with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, creating a welcoming and positive customer experience.
Motivate the team to engage customers, build baskets, and drive conversion; direct floor zoning and adjust coverage during peak traffic.
Reinforce sales expectations and daily sales targets, and coach associates on product knowledge and selling behaviors.
Maintain an easy-to-shop store through timely recovery and replenishment.
Train new team members on product knowledge, service standards, and SOPs; support structured onboarding and completion of required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Receive and stock products, recover shelves, and complete FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues.
Support timely and accurate planogram changes and promotional execution.
Complete daily temperature logs, food-safety checks, sanitation routines, and equipment inspections.
Support company policy and safety-procedure compliance, and immediately escalate compliance risks or safety concerns to the Store Manager.