Store Team Lead - Aventura

Wild Fork Foods•Aventura, FL

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor by leading the team during assigned shifts. The role ensures a welcoming, customer-ready environment and delivers Wild Fork’s “personal chef and friendly butcher” service philosophy. The Team Lead coaches Sales Associates, supports onboarding and product knowledge training, executes operational routines, and upholds the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The position is full-time, with a starting wage of $23.00 per hour and monthly bonus potential. The role requires flexible availability for mornings, evenings, weekends, and holidays, as well as standing and walking for 8–10 hours and exposure to freezers.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs.
Ability to stand and walk for 8–10 hours, including exposure to freezers.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, maintaining customer readiness, cleanliness, and appropriate coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and compliance with standard operating procedures; identify operational gaps and escalate them appropriately.
Monitor business needs during each shift and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service, delivering product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, ensuring customers feel welcomed and valued.
Motivate the team to engage customers, build baskets, drive conversion, and support daily sales targets.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Maintain an easy-to-shop store through timely recovery and replenishment, coaching associates on product knowledge and selling behaviors.
Train new team members on product knowledge, service standards, and SOPs; support onboarding and completion of required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues.
Support accurate and timely planogram changes and promotional execution.
Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support company policies and safety procedures, escalating compliance risks or safety concerns to the Store Manager immediately.

Benefits

Medical, dental, and vision insurance.
Health Reimbursement Account and Flexible Spending Accounts.
Behavioral Health Matters Program and Live Health Online virtual care.
Monthly bonus plan.
401(k) with company match.
Vacation, sick, and birthday PTO.
Culinary training, a monthly product giveaway, and a monthly allowance to shop in store.
Mentorship Program and Better Futures Program offering free community college.
Optional financial resources and discounts on cars, cell phones, services, and more.
Employee referral bonus program.