Store Team Lead - Aventura

JBS Foods • Aventura, FL

15h • Onsite

About The Position

As a Team Leader, you bring the Store Manager’s vision to life on the sales floor. You lead the team during assigned shifts, ensuring a welcoming, customer-ready environment and consistently delivering Wild Fork’s service philosophy of “personal chef and friendly butcher.” You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This hands-on leadership role focuses on execution, customer experience, and team development, helping create a store environment people love to shop and work in.

The position is full-time, with a starting wage of $23.00 per hour and monthly bonus potential.

Requirements

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model expected team behaviors.
• Comfort working in a fast-paced, customer-focused environment.
• Ability to lift up to 50 pounds and stand or walk for 8–10 hours, including exposure to freezer conditions.
• Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

• Demonstrated leadership ability or prior key-holder experience.
• Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and appropriate coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
• Monitor business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
• Model and teach Wild Fork’s W.I.L.D. Steps of Service, delivering a warm customer experience through product expertise, cooking tips, and meal recommendations.
• Support customer service recovery with empathy and speed, ensuring customers feel welcomed and valued.
• Motivate the team to engage customers, build baskets, and drive conversion; direct floor zoning and adjust coverage in real time.
• Reinforce sales expectations and maintain an easy-to-shop store through timely recovery and replenishment.
• Coach associates in product knowledge and selling behaviors to build confidence and support conversion.
• Train new team members on product knowledge, service standards, and operating procedures; support structured onboarding and completion of required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager.
• Foster a positive, inclusive environment where team members feel supported and engaged.
• Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
• Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues promptly.
• Support timely, accurate planogram changes and promotional execution.
• Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support compliance with company policies and safety procedures, and immediately escalate compliance risks or safety concerns to the Store Manager.

Benefits

• Medical, dental, and vision insurance.
• Health Reimbursement Account and Flexible Spending Accounts.
• Behavioral Health Matters Program and Live Health Online virtual care.
• Monthly bonus plan.
• 401(k) with company match.
• Vacation, sick, and birthday paid time off.
• Culinary training, monthly product giveaways, and a monthly allowance to shop in store.
• Mentorship Program and Better Futures Program, including free community college.
• Optional financial resources, discounts on cars, cell phones, services, and more, and an employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed