Store Team Lead - Aventura

Wild Fork Foods • Aventura, FL

2d

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor and leads the team during assigned shifts. The role ensures a welcoming, customer-ready environment and delivers Wild Fork’s service philosophy of a personal chef and friendly butcher. The Team Lead guides and coaches Sales Associates, supports onboarding and product knowledge training, executes operational routines, and upholds the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development.

Requirements

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model expected team behaviors.
• Comfort working in a fast-paced, customer-focused environment.
• Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including exposure to freezers.
• Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

• Demonstrated leadership ability or prior key-holder experience.
• Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

• Lead assigned shifts, ensuring customer readiness, cleanliness, and appropriate coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to standard operating procedures.
• Identify operational gaps and escalate them appropriately.
• Monitor business needs and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
• Model and teach Wild Fork’s W.I.L.D Steps of Service and deliver a warm, engaging customer experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed, helping customers feel welcomed, valued, and inspired to return.
• Motivate the team to engage customers, build baskets, and drive conversion; reinforce sales expectations and daily sales targets.
• Direct floor zoning, adjust coverage during the shift, and maintain visibility during peak traffic.
• Maintain an easy-to-shop store through timely recovery and replenishment.
• Coach product knowledge and selling behaviors in the moment to build associate confidence and support conversion.
• Train new team members on product knowledge, service standards, and standard operating procedures; support onboarding and completion of required learning modules.
• Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
• Foster a positive, inclusive environment where team members feel supported and engaged.
• Receive, stock, recover, and rotate inventory using FIFO accurately and promptly.
• Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues promptly.
• Support accurate and timely planogram changes and promotional execution.
• Perform daily food safety checks and equipment inspections, support compliance with company policies and safety procedures, and immediately escalate compliance risks or safety concerns to the Store Manager.

Benefits

• Medical, dental, and vision insurance.
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, and Live Health Online virtual care.
• Monthly bonus plan.
• 401(k) with company match.
• PTO including vacation, sick, and birthday PTO.
• Culinary perks including culinary training, a monthly product giveaway, and a monthly allowance to shop in store.
• Ongoing development through a mentorship program and the Better Futures Program, which offers free community college.
• Optional financial resources, discounts on cars, cell phones, services, and more, and an employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed