Store Lead - Aventura, FL

EMINENT•Aventura, FL

3d•Onsite

About The Position

The Store Lead (Sales Lead/Retail Keyholder) supports the Store Manager and upper management team in driving a performance-based culture while delivering an exceptional customer experience. The role requires a passion for fashion, styling, client connection, and talent development. The Store Lead works alongside the management team and serves as a brand ambassador for customers and colleagues. The Store Lead monitors store performance and standards, supports sales-floor merchandising and maintenance, and helps keep the store customer-ready through order fulfillment, stocking, re-merchandising, and cleaning. The role includes opening and closing the store, directly managing team members alongside Store Leadership, and supporting day-to-day team performance through feedback and performance discussions. The stated hourly range is $27–$30 for individuals assigned and/or hired to work in California; the posting does not specify compensation for the Aventura, Florida location.

Requirements

At least 2 years of retail experience.
At least 1 year of retail management experience.
Prior experience in a retail or boutique store serving high-end goods and clientele-oriented sales.
In-store retail experience.
Proficiency in Gmail, Excel, Word, and online navigation.
Understanding of garment bodies and fashion trends.
Understanding of retail metrics and terminology.
Exceptional organizational skills, follow-through, and attention to detail.
Strong problem-solving attitude.
Collaborative spirit and proactive attitude.
Excellent written and verbal communication skills.
Availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends.
Proactive sales approach, with initiative and ideas to improve the client experience and drive sales.
Customer-centric approach and demonstrated ability to build and maintain client relationships and brand loyalty.
Motivation and willingness to go above and beyond to serve clients.
Ability to work in a dynamic environment with minimal supervision.
Outgoing, energetic, and professional manner, with the ability to represent the brand.

Nice To Haves

Luxury retail experience is preferred.

Responsibilities

Monitor store performance, product levels by season, and compliance with company standards and policies in partnership with Store Leadership.
Apply business acumen to drive the business and help develop long-term solutions.
Deliver an elevated client experience as a brand ambassador, embodying brand values and engaging customers with the brand.
Set an example by creating and fostering lasting customer relationships.
Drive and exceed individual KPI goals by providing high-quality sales and customer service.
Assist with sales-floor merchandising and maintenance.
Provide customers with honest and confident feedback about style and fit.
Work with the team to keep the store customer-ready by filling orders, stocking, re-merchandising, and cleaning.
Open and close the store and directly manage a team alongside Store Leadership.
Support the retail team’s day-to-day performance and employee experience through regular feedback and performance-based discussions.