Intimissimi Seasonal Sales Lead FT at its Aventura, FL - IV90 location
About The Position
The Sales Lead provides a superior level of customer service while increasing conversion and client retention, driving revenue, and inspiring brand loyalty. The role develops new clients by converting walk-in traffic into brand ambassadors through engaging product presentations, customized fashion tips, and professional service. Sales Leads work with the store team, mentor teammates, and support managers in achieving commercial goals and efficient store operations. The position emphasizes Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The Sales Lead supports sales and clienteling, product knowledge, store operations, visual standards, stock management, and store cleanliness. They use store systems and performance indicators to support business analysis and contribute to a welcoming, inclusive, and well-maintained shopping environment. The role may also provide opportunities to support new store openings and participate in company-wide contests.
Requirements
- Eligibility to work in the United States for any employer.
- High school graduate or equivalent.
- High standards of customer service and advanced knowledge of selling techniques.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
Nice To Haves
- Three to four years of experience in contemporary fashion retail is highly preferred.
- Experience in customer service and sales, which is considered when determining compensation.
Responsibilities
- Build genuine client relationships through thoughtful outreach and follow-up.
- Provide proactive, high-quality service and work to exceed client expectations.
- Communicate with clients verbally and in writing, capture customer information, and conduct phone and written follow-up.
- Manage the client book, including following up about shopping experiences and product-care questions.
- Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Maintain thorough product knowledge and use fashion expertise to inspire clients and collaborate with the team.
- Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
- Partner with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
- Help maintain store visual standards and housekeeping.
- Operate the POS system and perform email, opening, and closing procedures.
- Take initiative in daily cleaning and organization of the sales floor, fitting rooms, cash desk, and backroom areas.
- Work with Assistant Manager and Store Management to deliver high-quality service, complete operations efficiently, implement sales strategies, and meet commercial goals.
- Train new teammates, which may include cross-department functions.
- Collaborate with colleagues, mentor new team members, and contribute to a positive team atmosphere.
Benefits
- Paid sick time
- Referral bonus
- Employee discount
- Free uniform
- Monthly bonus based on budget achievement, store volume, and location
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
