Intimissimi Sales Lead FT at its Orlando, FL - IY30 location

ONIVERSE•Orlando, FL

2d•$15 - $24•Onsite

About The Position

The Sales Lead is a key store role focused on providing superior customer service, increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the team and reporting to store leadership, the Sales Lead develops client relationships and turns walk-in traffic into brand ambassadors through personalized fashion tips, product knowledge, outreach, and professional service. The role calls for a positive, engaging, goal-oriented person who takes initiative with clients and mentors teammates while embodying Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. Sales Leads support daily store operations and collaborate with managers to meet commercial goals. They help maintain store presentation and cleanliness, support stock and replenishment work, contribute to visual updates, use internal systems to track performance, and provide training to new teammates. The role offers hands-on learning across guest experience, store operations, business acumen, visual merchandising, and stock management, with potential opportunities to support new store openings.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Three to four years of contemporary fashion retail experience is highly preferred.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Availability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Ability to work with a team and build connections with guests in a lively store environment.

Nice To Haves

Three to four years of contemporary fashion retail industry experience.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality customer service and work to exceed client expectations.
Capture customer information and follow up by phone or in writing, including managing the client book and responding to questions about the shopping experience and product care.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge and explain product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and build collaborative partnerships with teammates.
Support managers with daily replenishment, seasonal markdown processing, and other standard store operations.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Help maintain store visual and housekeeping standards, including cleanliness and organization of the sales floor, fitting rooms, cash desk, bathroom, and stockroom.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning tasks such as dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing shared areas and equipment.
Work with the Assistant Manager and Store Management to deliver high-quality customer service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Train new teammates, potentially including cross-department functions, and mentor colleagues.
Work collaboratively and contribute to a positive, inclusive, and cooperative store environment.
Potentially support new store openings across the United States and participate in nationwide contests.