Intimissimi Sales Lead FT at its Westchester, NY - IU20 location

ONIVERSE•White Plains, NY

8d•$17 - $27•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention to drive revenue and inspire brand loyalty. Working with the team and reporting to store management, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, creates excitement around products, offers customized fashion advice, and maintains a professional, engaging approach. The role also includes mentoring teammates and embodying Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The Sales Lead builds client relationships through outreach and follow-up, meets personal sales and productivity goals, maintains product knowledge, and supports store operations. Responsibilities include assisting with replenishment and markdowns, using internal systems to review business and performance indicators, upholding visual and housekeeping standards, operating the POS system, and completing email, opening, and closing procedures. The role also includes maintaining cleanliness throughout the sales floor, fitting rooms, cash desk, and backroom. The position offers hands-on development across guest experience, store operations, business acumen, visual merchandising, and stock management. Depending on experience and performance, the Sales Lead may also be selected to support new store openings across the US.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift in excess of 20 pounds, stand for long periods, bend, stretch, engage in repetitive motions, and push, pull, and carry items.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.
Experience in customer service and sales, which is considered in compensation.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Proactively provide high-quality service and exceed client expectations.
Communicate with customers verbally and in writing, including capturing customer information and conducting phone and written follow-up.
Manage the client book and follow up about shopping experiences and product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain detailed product knowledge and communicate product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and support collaborative teamwork.
Support managers with in-store operations, including daily replenishment and seasonal markdowns.
Partner with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
Support store visual standards and housekeeping.
Operate the POS system and complete email, opening, and closing procedures.
Maintain store cleanliness and organization, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, countertops, shared areas, and equipment.
Work with the Assistant Manager and Store Management to deliver strong customer service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Train new teammates, which may include cross-department functions.
Mentor teammates and contribute to a positive, cooperative team environment.
Work a flexible schedule that may include nights, holidays, and weekends.
Lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.