Intimissimi Sales Lead FT at its Meatpacking, NYC - ICN5 location
About The Position
The Sales Lead provides a high level of customer service while helping increase conversion, client retention, and revenue, and building brand loyalty. Working with the store team and reporting to store leadership, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, shares personalized fashion advice, and represents Oniverse’s values. The role also mentors teammates and supports training, client outreach, sales goals, store operations, visual standards, and a clean and organized shopping environment. The position is based at the Intimissimi Meatpacking District location in New York, NY.
Requirements
- Eligibility to work in the US for any employer.
- High school graduate or equivalent.
- High standards of customer service and advanced knowledge of selling techniques.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
Nice To Haves
- Three to four years of experience in contemporary fashion retail is highly preferred.
Responsibilities
- Build genuine relationships with clients through thoughtful and consistent outreach.
- Provide proactive, professional service and work to exceed client expectations.
- Capture customer information and follow up by phone or in writing, including managing client books and responding to inquiries such as product-care questions.
- Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Maintain thorough product knowledge and use fashion expertise to support sales and inspire clients and teammates.
- Collaborate with colleagues and build effective partnerships in a team-focused environment.
- Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
- Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
- Support maintenance of store visual, housekeeping, cleanliness, and organization standards.
- Operate the POS system and perform email, opening, and closing procedures.
- Complete daily cleaning tasks, including cleaning shelves, fixtures, doors, windows, mirrors, floors, sinks, shared areas, and equipment, and removing trash.
- Report to the Assistant Manager and Store Management and help deliver high-quality customer service, efficient store operations, and sales strategies that meet or exceed commercial goals.
- Train new teammates, potentially including cross-department functions, and share knowledge with team members.
- Participate in nationwide contests and, if selected based on experience and performance, support new store openings across the US.
- Work with clients and colleagues in an inclusive, welcoming, and respectful manner while following company policies and procedures.
Benefits
- Monthly bonus based on budget achievement, store volume, and location.
- Medical insurance.
- Pet insurance.
- Paid time off.
- Paid parental leave, subject to eligibility requirements.
- 401(k) matching.
- Pre-tax commuter benefits for transit and parking.
- Referral bonus.
- Employee discount.
- Free uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
