Intimissimi Sales Lead FT at its 601 5th Ave, NYC - IT98 location
About The Position
The Sales Lead provides a superior level of customer service while increasing conversion and client retention, driving revenue, and inspiring brand loyalty. Working with the store team, the role develops new clients and turns walk-in traffic into brand ambassadors through engaging product recommendations, customized fashion tips, and professional service. The Sales Lead brings a positive, goal-oriented, outgoing, and engaging approach to client interactions and serves as a mentor to teammates. The position supports sales and store operations, including replenishment, seasonal markdowns, visual and housekeeping standards, business analysis, and tracking store and individual KPIs. It also involves using the POS system and email, completing opening and closing procedures, and maintaining the cleanliness and organization of sales, fitting-room, cash-desk, and backroom areas. The Sales Lead reports to store management and may provide training to new teammates. Depending on experience and performance, the employee may be selected to support new store openings across the US.
Requirements
- Eligibility to work in the US for any employer.
- High school graduate or equivalent.
- High standards of customer service and advanced knowledge of selling techniques.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Nice To Haves
- Three to four years of experience in the contemporary fashion retail industry is highly preferred.
Responsibilities
- Build genuine client relationships through thoughtful, consistent outreach and follow-up.
- Provide proactive, high-quality service and work to exceed client expectations.
- Capture client information and use phone and written communications to follow up, including about shopping experiences and product-care inquiries.
- Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Maintain thorough product knowledge and use fashion expertise to support sales and inspire clients and teammates.
- Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
- Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
- Help maintain store visual, housekeeping, cleanliness, and organization standards.
- Operate the POS system, use email, and complete opening and closing procedures.
- Perform daily cleaning tasks, including cleaning fixtures, glass, mirrors, floors, sinks, and shared areas, and emptying trash.
- Collaborate with teammates and store leadership to deliver a high-quality client experience and meet commercial goals.
- Train and mentor new teammates, including on cross-department functions when applicable.
- Support new store openings across the US if selected based on experience and performance.
- Participate in nationwide contests across Oniverse locations.
Benefits
- Base salary plus monthly bonus based on budget achievement, store volume, and location.
- Medical insurance.
- Pet insurance.
- Paid time off.
- Paid parental leave, subject to eligibility requirements.
- 401(k) matching.
- Pre-tax commuter benefits for transit and parking.
- Referral bonus.
- Employee discount.
- Free uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
