Intimissimi Sales Lead FT at its Aventura, FL - IV90 location
About The Position
The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team, the Sales Lead develops new clients and turns walk-in traffic into brand ambassadors by creating excitement around products, offering personalized fashion advice, and providing professional service. The role calls for a positive, outgoing, goal-oriented person who proactively engages with clients, identifies their needs, and mentors teammates. The Sales Lead reports to store management and supports the execution of sales strategies and efficient store operations.
Requirements
- Must be eligible to work in the US for any employer.
- High school graduate or equivalent.
- High standards of customer service and advanced knowledge of selling techniques.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and a goal-oriented approach.
- Problem-solving skills.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
- Ability to work as part of a team and build connections with guests.
Nice To Haves
- Three to four years of contemporary fashion retail industry experience is highly preferred.
Responsibilities
- Build genuine client relationships through thoughtful, consistent outreach and follow-up.
- Provide proactive, high-quality service and strive to exceed client expectations.
- Capture customer information and use phone and written communications to follow up.
- Manage the client book, including following up about shopping experiences and product-care inquiries.
- Meet or exceed personal sales and productivity goals agreed upon with the Store Manager.
- Maintain thorough product knowledge and communicate product benefits to support sales.
- Use fashion expertise to inspire clients and collaborate with teammates.
- Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
- Partner with the Manager to use internal systems, analyze business results, and track store and individual KPIs.
- Help maintain store visual and housekeeping standards.
- Operate the POS system and perform email, opening, and closing procedures.
- Complete daily cleaning and upkeep of the sales floor, fitting rooms, cash desk, and backroom areas.
- Work with Assistant Managers and Store Management to provide quality customer service, complete operations efficiently, implement sales strategies, and meet commercial goals.
- Train new teammates, which may include cross-department functions.
- Participate in nationwide contests and, if selected based on experience and performance, support new-store openings across the US.
Benefits
- Monthly bonus based on budget achievement, store volume, and location.
- Medical insurance.
- Pet insurance.
- Paid time off.
- Paid parental leave.
- 401(k) matching.
- Pre-tax commuter benefits for transit and parking.
- Referral bonus.
- Employee discount.
- Free uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
