Intimissimi Sales Lead FT at its Tysons Corner, VA - IX62 location

ONIVERSE•Tysons, VA

2d•$17 - $21•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the team and reporting to store leadership, the Sales Lead develops new clients, converts walk-in traffic into brand ambassadors, creates excitement around products, shares customized fashion advice, and maintains a professional, engaging approach. The role also mentors teammates and demonstrates the company’s values, including open-mindedness, authenticity, passion, adaptability, teamwork, and pragmatism. The Sales Lead supports daily store operations and sales strategies, helps maintain store presentation and cleanliness, and contributes to a welcoming, inclusive shopping environment. The role offers hands-on development across guest experience, store operations, business acumen, visual merchandising, and stock management, with potential opportunities to support new store openings.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
Minimum 1–2 years of customer service and contemporary retail industry experience preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving skills.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.

Nice To Haves

Experience in customer service and the contemporary retail industry (1–2 years preferred).

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Communicate effectively verbally and in writing, and contact clients by phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care questions.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Develop product knowledge and use fashion expertise to maximize sales opportunities and inspire guests and teammates.
Support managers with daily replenishment, seasonal markdowns, store efficiency, and standard in-store operations.
Partner with the Manager to use internal systems, analyze business performance, and track store and individual KPIs.
Help maintain store visual, housekeeping, cleanliness, and organization standards, including the sales floor, fitting rooms, cash desk, and backroom.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning tasks, including dusting, cleaning glass and fixtures, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Collaborate with store leadership and teammates to deliver high-quality service, implement sales strategies, and meet commercial goals.
Train and mentor new teammates, potentially including cross-department functions.
Participate in team development activities and nationwide contests; may be selected to support new store openings across the US.