Intimissimi Sales Lead FT at its Brickell, FL - IBS5 location

ONIVERSE•Miami, FL

4d•$15 - $24

About The Position

The Sales Lead provides high-quality customer service while increasing conversion and client retention, driving store revenue, and building brand loyalty. Working with the store team, the Sales Lead develops new clients and turns walk-in traffic into brand ambassadors through engaging product presentations, personalized fashion advice, and professional service. The role calls for a positive, outgoing, goal-oriented person who proactively engages clients, identifies their needs, and supports sales goals. The Sales Lead also mentors teammates and represents Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The Sales Lead supports daily store operations, including replenishment, markdowns, visual and housekeeping standards, stock management, and opening and closing procedures. The role uses client follow-up and store systems to maintain client relationships, review business performance, and track individual and store KPIs. The position also includes maintaining the cleanliness and organization of sales floors, fitting rooms, checkout areas, and backroom spaces. The Sales Lead reports to store leadership and provides training to new teammates, potentially including cross-department functions. Career development includes hands-on learning in guest experience, store operations, business acumen, visual merchandising, and stock management. High-performing team members may have opportunities to support new store openings and participate in company contests.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
3 to 4 years of contemporary fashion retail industry experience is highly preferred.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Enjoy working with a team and building connections with guests in a lively retail environment.

Nice To Haves

3 to 4 years of contemporary fashion retail industry experience.
Experience mentoring or training teammates.

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach.
Provide proactive, high-quality service and consistently work to exceed client expectations.
Communicate effectively with clients verbally and in writing, including capturing client information and conducting phone and written follow-up.
Manage the client book and follow up regarding shopping experiences and product questions, including product care.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain product knowledge and use fashion expertise to maximize sales opportunities and inspire clients and teammates.
Collaborate with teammates and support managers in executing daily store operations, including replenishment and seasonal markdowns.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Support store visual, housekeeping, and cleanliness standards, including cleaning and organizing salesfloor, fitting rooms, cash desk, and backroom areas.
Operate the POS system and perform email, opening, and closing procedures.
Mentor and train new teammates, which may include cross-department functions.
Work with Assistant Manager and Store Management to deliver high-quality service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Perform daily cleaning tasks, including dusting fixtures and decor; cleaning doors, glass, and mirrors; emptying trash; sweeping and mopping; and sanitizing sinks, countertops, shared areas, and equipment.
Work a flexible schedule that may include nights, holidays, and weekends.