Intimissimi Sales Lead FT at its Boca Raton, FL - IV98 location

ONIVERSE•Boca Raton, FL

2d•$15 - $24•Onsite

About The Position

The Sales Lead provides high-quality customer service, builds client relationships, and supports sales growth and brand loyalty. Working with the store team, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, offers personalized fashion advice, and helps create memorable shopping experiences. The role requires an engaging, positive, goal-oriented approach and strong product and fashion knowledge. The Sales Lead mentors teammates, supports store operations, and helps maintain store presentation and cleanliness. The role works with store leadership on sales strategies, operational efficiency, and business performance. The position reports to store management and provides training to new teammates, which may include cross-department functions. Based on experience and performance, the employee may be selected to support new store openings across the United States.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
High level of customer-service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Three to four years of contemporary fashion retail industry experience is highly preferred.

Responsibilities

Build genuine relationships with clients through thoughtful and consistent outreach.
Provide proactive, high-quality service and consistently work to exceed client expectations.
Communicate effectively verbally and in writing, and capture customer information for follow-up using phone and written communications.
Manage the client book, including following up about shopping experiences and product-care inquiries.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain comprehensive product knowledge and explain product benefits to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Support managers with in-store operations, including daily replenishment and processing seasonal markdowns.
Partner with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
Help maintain store visual and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Help keep the sales floor, fitting rooms, cash desk, and backroom areas clean and organized; complete daily cleaning tasks such as dusting, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Work with the Assistant Manager and Store Management to deliver quality customer service, complete store operations efficiently, implement sales strategies, and meet or exceed commercial goals.
Train new teammates, potentially including cross-department functions.
Participate in nationwide contests and, if selected, support new store openings across the United States.