Intimissimi Sales Lead FT at its Newbury Street, MA - ICM4 location

ONIVERSE•Boston, MA

2d•$18 - $20•Onsite

About The Position

The Sales Lead provides high-quality customer service, increases conversion and client retention, drives revenue, and builds brand loyalty. Working with the store team and reporting to store leadership, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, shares personalized fashion advice, and creates an engaging shopping experience. The role includes mentoring teammates and demonstrating Oniverse’s values, including open-mindedness, authenticity, passion, adaptability, teamwork, and practical problem-solving. The Sales Lead supports daily store operations and sales strategies, helps maintain product presentation and store cleanliness, and uses internal systems to monitor business and individual performance. The role may also include training new teammates and, depending on experience and performance, supporting new store openings across the US.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, perform repetitive motions, and push, pull, and carry items.

Nice To Haves

1–2 years of experience in customer service and the contemporary retail industry preferred.

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach and follow-up.
Provide proactive, professional service and consistently work to exceed client expectations.
Capture customer information and communicate with clients by phone and in writing, including follow-up about their shopping experience and product-care questions.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Develop and demonstrate product knowledge, including product benefits, and use fashion expertise to inspire clients and teammates.
Collaborate with colleagues and mentor or train new teammates, potentially including cross-department functions.
Support managers with daily store operations, including replenishment and seasonal markdown processing.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Help maintain store visual standards, housekeeping, and cleanliness across the sales floor, fitting rooms, cash desk, and backroom areas.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing sinks, countertops, shared spaces, and equipment.
Support sales strategies and efficient store operations to help meet and exceed commercial goals.
Participate in store contests and, if selected, support new store openings across the US.

Benefits

Base salary plus monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.