Intimissimi Sales Lead FT at its Pentagon, VA - IV89 location

ONIVERSE•Arlington, VA

1d•$17 - $21•Onsite

About The Position

The Sales Lead provides high-quality customer service while helping increase conversion, client retention, revenue, and brand loyalty. Working with the store team, the Sales Lead develops new clients and builds lasting relationships through personalized fashion advice, product knowledge, and thoughtful follow-up. The role also mentors teammates and supports managers with store operations, sales strategies, visual standards, and business performance tracking. The Sales Lead reports to store management and is expected to represent Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The position involves working in a fast-paced retail store, engaging customers, meeting sales and productivity goals, maintaining store cleanliness, and completing operational tasks. Schedules may include nights, holidays, and weekends. The role requires standing for long periods and performing physical activities including lifting, bending, stretching, repetitive motions, pushing, pulling, and carrying items.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Minimum 1–2 years of experience in customer service and contemporary retail industry preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to work as part of a team and build connections with guests in a lively retail environment.
Ability to lift more than 20 pounds, stand for long periods, bend, stretch, perform repetitive motions, and push, pull, and carry items.

Responsibilities

Build genuine relationships with clients through consistent outreach.
Provide proactive, professional service and work to exceed client expectations.
Communicate effectively verbally and in writing, and capture customer information for phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain comprehensive product knowledge and communicate product benefits to support sales.
Use fashion expertise to inspire clients and collaborate with teammates.
Support managers with daily replenishment, seasonal markdown processing, and other standard store operations.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Help maintain store visual and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom, including dusting, cleaning glass and fixtures, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Work with the Assistant Manager and Store Management to deliver high-quality customer service, complete store operations efficiently, implement sales strategies, and meet commercial goals.
Train new teammates, potentially including cross-department functions.
Work collaboratively, mentor colleagues, and contribute to a positive and inclusive team environment.
Participate in nationwide contests and, if selected, support new store openings across the United States.

Benefits

Base salary plus monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.