Seasonal Store Support - Women's Core, Modern Classic & Plus - Santa Anita
About The Position
The Store Support employee assists customers by phone and at checkout with sales, returns, and other transactions while providing excellent customer service. The role helps keep the service quick, easy, and enjoyable by listening to customer needs, sharing fashion knowledge, and assisting with purchase decisions. Store Support team members help maintain a clean, organized, well-stocked cash wrap and sales floor, build customer relationships by sharing information about events, gift cards, and Nordstrom Rewards, and may support order fulfillment and order pickup in other areas of the store.
Requirements
- Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong organization and follow-through.
- Problem-solving ability.
- Computer proficiency and interest in learning new computer applications.
- Ability to work a flexible schedule based on business needs.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to reach for and lift bulky or awkwardly shaped merchandise above the head.
- Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.
Responsibilities
- Assist customers by phone and at checkout with sales, returns, and other transactions.
- Deliver excellent customer service by listening to customer needs and making the shopping experience quick, easy, and enjoyable.
- Help keep the department runway ready by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
- Stay informed about key fashion trends and products to help customers with purchase decisions.
- Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
- Support other store areas as needed, including order fulfillment and order pickup.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
