Seasonal Beauty Advisor - Kiehl's, Santa Anita
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education about beauty products, trends, and innovations. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals. The role also involves preparing and maintaining an organized, shoppable sales floor and counter; reviewing sales goals, arrivals, promotions, and trends; welcoming and assisting customers; refreshing signage and pricing; supporting merchandise moves; sharing loyalty benefits; and collaborating with colleagues. The position requires availability for days, evenings, weekends, and holidays, with schedules dependent on business needs and colleague availability. The posting identifies the role as seasonal.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining product benefits and use.
- Offer beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
- Use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style.
- Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you.
- Support colleagues through honest, caring, and collaborative teamwork.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
