Seasonal Sales Associate - Santa Anita

POP MART • Arcadia, CA

3d • Onsite

About The Position

POP MART is seeking an enthusiastic, customer-focused Seasonal Sales Associate to support its retail team during the holiday shopping season. The associate serves as a brand ambassador, creating memorable shopping experiences, sharing product knowledge and character stories, and helping customers discover collectible products they enjoy.

The role supports daily store operations, sales goals, merchandising, replenishment, shipment processing, inventory accuracy, and loss-prevention procedures. Associates help maintain an engaging, clean, and organized shopping environment and support customer traffic, lines, and product launches. This is a temporary seasonal position intended to meet increased holiday business needs. Employment is expected to conclude at the end of the designated seasonal period, though the end date may be earlier or later depending on business needs. Continued employment may be considered but is not guaranteed.

The position is in Arcadia, California, and pays a fixed rate of $17.28 per hour. It is classified as non-exempt and eligible for overtime in accordance with applicable law. Physical duties include lifting or moving merchandise weighing up to 50 pounds, standing and walking for typically 6–8 hours per shift, bending, kneeling, squatting, reaching overhead, and using ladders or step stools. The work takes place on the sales floor, in the stockroom, and in receiving areas.

Requirements

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills, including the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.
• Ability to frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Ability to stand and walk for extended periods, typically 6–8 hours per shift.
• Ability to frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.

Nice To Haves

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

Responsibilities

• Greet shoppers, build genuine connections, and provide friendly, knowledgeable service.
• Share product knowledge, character stories, and enthusiasm for POP MART collectible art toys.
• Make personalized recommendations and help customers discover products.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, and visually appealing store that reflects POP MART brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow merchandise-handling and loss-prevention procedures.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
• Collaborate with store leadership and team members to meet daily operational needs, especially during peak holiday periods.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.

Benefits

• Competitive hourly compensation.
• Comprehensive onboarding and product training.
• A collaborative, inclusive, and creative team environment.
• Hands-on experience with a growing pop culture and collectible brand.
• Opportunities to develop customer service, sales, and retail operations skills.
• Potential consideration for permanent employment based on performance, business needs, and position availability; continued employment is not guaranteed.
• Applicable benefits and paid leave as required by law or Company policy.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed