Commission Sales - Accessories - Santa Anita

Nordstrom•Arcadia, CA

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service-focused culture by providing excellent customer service, working as a team, and meeting sales goals. This professional sales role involves bringing product expertise, energy, and genuine care to customer interactions, building relationships, and creating a shopping experience that encourages customers to return. In the Accessories department, the employee helps customers complete their look and meet everyday needs with accessories such as jewelry, handbags, wallets, luggage, scarves, and sunglasses. They use fashion and product expertise to recommend items that fit customers’ styles and lifestyles and explain product features, materials, craftsmanship, and brand differences. The role requires delivering Nordstrom’s 5-Point Selling Standard, growing a personal customer base, providing styling and fit feedback, achieving sales goals, maintaining a customer-ready department, staying current on products and trends, and supporting the team. Schedules vary based on business needs and include evenings, weekends, and holidays or event shifts. Occasional flexibility to support other departments may be required. Compensation is listed at $18.80 per hour, with commission varying by merchandise sold; accessories sales typically range from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback that earns customer trust and drives loyalty.
Set and achieve personal sales goals and stay accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up and build lasting customer relationships.
Recommend accessories suited to customers’ style and lifestyle, and educate them about features, materials, craftsmanship, and brand differences.
Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods; occasionally support other departments.