Commission Sales - Accessories - Brea Mall

Nordstrom•Brea, CA

5d•Onsite

About The Position

As a Commission Sales employee in Accessories at Nordstrom, you provide customer service, build customer relationships, and meet personal sales goals. You use fashion and product expertise to recommend accessories that suit customers’ style and needs, and explain product features, materials, craftsmanship, and brand differences. The role includes jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. You deliver Nordstrom’s 5-Point Selling Standard—Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up—and develop a personal customer base through in-store interactions, outreach, and digital tools. You help keep the department customer-ready, stay current on products and trends, and contribute to a positive, productive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional support for other departments may be required. The pay range is $18.80 per hour. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. This position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching to lift items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book tool.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods.
Occasionally provide support to other departments as needed.