Commission Sales - Accessories - Brea Mall

Nordstrom•Brea, CA

7d•Onsite

About The Position

This is a professional commission sales role in Nordstrom’s Jewelry, Handbags, Accessories & Luggage department at Brea Mall. The role focuses on delivering excellent customer service, meeting sales goals, and building lasting customer relationships. You will use fashion and product expertise to recommend jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that suit customers’ styles and needs, and explain product features, materials, craftsmanship, and brand differences. Employees are expected to deliver Nordstrom’s 5-Point Selling Standard, develop a personal customer base through in-store interactions, outreach, and digital tools, and provide helpful, trustworthy style feedback. The role also involves keeping the department customer-ready, maintaining current product and trend knowledge, and supporting a productive, positive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and lifting items up to 10 pounds regularly and up to 25 pounds occasionally.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the team keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods, and occasionally support other departments.