Commission Sales - Kids' Apparel - Brea Mall

Nordstrom•Brea, CA

7d•Onsite

About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing excellent service, working as a team, and meeting sales goals. This professional sales role offers earning potential and is suited to someone who loves fashion, builds relationships, and takes pride in creating customer experiences that encourage repeat visits. The central responsibility is to help customers feel good and look their best. In Kids Apparel & Shoes, the employee creates a welcoming shopping experience for parents, children, and gift shoppers. The role includes building rapport, providing sizing guidance, and developing long-term customer relationships through follow-up as children grow. The employee also assists expecting and new parents with baby essentials, including shoes and baby gear. This position requires a flexible schedule based on business needs, including evenings, weekends, holidays, events, and peak periods. Hours vary by week, and occasional flexibility to support other departments may be required. The stated pay is $18.80 per hour. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%, and the position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Create a fun, welcoming shopping experience for parents, children, and gift shoppers; provide sizing guidance and help expecting and new parents with baby essentials, shoes, and baby gear.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, events, and peak periods; occasionally support other departments.