Commission Sales - Kids' Apparel & Shoes - Topanga

Nordstrom•Canoga Park, CA

About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing strong customer service, working as a team, and meeting sales goals. This professional sales role offers commission-based earning potential. In Kids’ Apparel & Shoes, the employee creates a welcoming shopping experience for parents, children, and gift shoppers; provides sizing and style guidance; builds lasting customer relationships; and helps expecting and new parents with baby essentials, including shoes and baby gear. The role requires delivering Nordstrom’s 5-Point Selling Standard, building a personal customer base through in-store interactions and digital tools, achieving sales goals, maintaining the department, and staying informed about products and trends. The employee must support the team and be available for a flexible schedule based on business needs, including evenings, weekends, and peak periods. Hours vary by week, and occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and stay accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Maintain product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, events, and peak periods.
Provide occasional support to other departments as needed.