Commission Sales - Kids' Apparel & Shoes - Alderwood Mall

Nordstrom•Lynnwood, WA

7d•Onsite

About The Position

Nordstrom is hiring a commission sales employee for its Kids' Apparel & Shoes department at Alderwood Mall. The role focuses on delivering customer service, building relationships, meeting sales goals, and creating a welcoming shopping experience for parents, children, and gift-shoppers. The employee provides sizing and style guidance, helps expecting and new parents with baby essentials, and builds ongoing relationships as children grow into new sizes. The role also involves product knowledge, customer outreach, digital selling, and maintaining a customer-ready department. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts; occasional support for other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
Build customer relationships through follow-up using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Help parents, children, and gift-shoppers with apparel, shoes, sizing guidance, baby essentials, and baby gear.