Commission Sales - Kids' Apparel - Brea Mall

Nordstrom•Brea, CA

5d•Onsite

About The Position

Nordstrom is hiring for a professional sales role in Kids' Apparel & Shoes. The employee helps parents, children, and gift-shoppers have a welcoming shopping experience by building rapport, providing sizing guidance, helping customers with baby essentials, and developing long-term relationships. The role involves meeting personal sales goals, using in-store and digital tools to build a customer base, and delivering Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Employees are expected to keep the department customer-ready, maintain product knowledge, support teammates, and work a flexible schedule based on business needs. The role is based at Brea Mall. Pay is listed as $18.80 per hour; commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule to meet business needs, including evenings, weekends, peak periods, and holiday or event shifts; occasionally support other departments.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Create a welcoming shopping experience for parents, children, and gift-shoppers; provide sizing guidance and assist expecting and new parents with baby essentials.