Commission Sales - Accessories - Santa Anita

Nordstrom•Arcadia, CA

About The Position

At Nordstrom, commission sales employees contribute to the company’s service culture and reputation by providing excellent customer service, building relationships, and meeting sales goals. The role focuses on helping customers feel good and look their best through fashion and product expertise, personalized recommendations, and follow-up. In Accessories, this includes helping customers complete their look and meet everyday needs with items such as jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. Sales employees educate customers about product features, materials, craftsmanship, and brand differences, and recommend items that fit each customer’s style and lifestyle. Employees deliver Nordstrom’s 5-Point Selling Standard, build a personal customer base through in-store interactions, outreach, and digital tools, and provide honest style and fit feedback. They set and pursue personal sales goals, maintain product knowledge, keep the department customer-ready, and collaborate with teammates. The schedule varies according to business needs and may include evenings, weekends, holidays, events, peak periods, and occasional support for other departments. Pay is listed as $18.80 per hour; commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%, and the position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Give honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department remain productive.
Build lasting customer relationships through follow-up, using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, events, and peak periods; occasionally support other departments.
Handle merchandise and assist customers while performing the physical activities required for the role.