Seasonal Service Experience Rep - Santa Anita
About The Position
The Service Experience Rep provides friendly customer service at Nordstrom by resolving returns and exchanges, supporting order pickup and inquiries, processing transactions accurately, and helping onboard new employees with register training. The role owns customer interactions from start to finish, builds trust with customers and teammates, and helps create a positive team environment. It also includes protecting customer information, promoting the Nordstrom Loyalty program and other tools or services, and handling merchandise while assisting customers. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to reach for and lift bulky or awkwardly shaped items above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions through resolution.
- Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
- Process transactions and ticketing accurately using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
- Handle merchandise and assist customers, including handling bulky or awkwardly shaped items.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Education Level
No Education Listed
