Seasonal Alterations - Store Support - Southcenter

Nordstrom • Tukwila, WA

3d • $23 - $23

About The Position

The Store Support employee provides customer service at the point of sale, assisting customers by phone and at checkout with sales, returns, and other transactions. The role helps keep service quick, easy, and welcoming while sharing fashion and product knowledge, supporting store presentation, and contributing to other store functions such as order fulfillment and pickup. The position requires working a flexible schedule based on business needs and meeting the listed physical demands.

Requirements

• Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.
• Problem-solving ability.
• Computer proficiency and interest in learning new computer applications.
• Ability to work a flexible schedule based on business needs.
• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
• Listen to customer needs and share fashion knowledge to make service quick, easy, and enjoyable.
• Help keep the department runway ready by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
• Stay informed about key fashion trends and products to help customers make purchase decisions.
• Build relationships with customers by informing them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Flexibly support other areas of the store, including order fulfillment and order pickup.

Benefits

• Medical, vision, and dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance
• Disability insurance
• Merchandise discount
• Employee assistance program resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed