Seasonal Sales Associate - Southcenter

POP MART • Tukwila, WA

4d • Onsite

About The Position

POP MART is seeking a Seasonal Sales Associate to support its retail store during the holiday shopping period. The role involves serving as a brand ambassador, creating memorable shopping experiences, sharing information and enthusiasm about POP MART characters and collectible products, and helping customers find products they will enjoy. Associates work with the retail team to support store operations, maintain an engaging shopping environment, and provide customer service during a busy season. This is a temporary seasonal position expected to end at the close of the designated seasonal period; the end date may change based on business needs. Continued employment may be considered but is not guaranteed.

The position is based in Tukwila, Washington, and pays a fixed rate of $21.65 per hour. It is classified as temporary, seasonal, and non-exempt, and is eligible for overtime in accordance with applicable laws. Associates may work across the sales floor, stockroom, and receiving areas and must meet the role's physical requirements, with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Strong customer service skills and interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills, including the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability for mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.
• Ability to frequently lift, carry, push, or move merchandise weighing up to 50 pounds; stand and walk for typically 6–8 hours per shift; and frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.
• Ability to perform repetitive stocking, unpacking, pricing, and inventory organization tasks and work efficiently while managing multiple priorities.
• Ability to operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.

Nice To Haves

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

Responsibilities

• Greet shoppers, build genuine connections, and provide friendly, knowledgeable service.
• Share product knowledge, character stories, and enthusiasm for POP MART collectibles.
• Make personalized recommendations and help customers discover products.
• Support sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, visually appealing store that meets brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow merchandise-handling and loss-prevention procedures.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming environment.
• Collaborate with store leadership and team members to meet daily operational needs, especially during peak holiday periods.

Benefits

• Competitive hourly compensation.
• Comprehensive onboarding and product training.
• Collaborative, inclusive, and creative team environment.
• Hands-on experience with a global pop culture and collectible brand.
• Opportunities to develop customer service, sales, and retail operations skills.
• Potential consideration for permanent employment based on performance, business needs, and position availability; continued employment is not guaranteed.
• Any applicable benefits and paid leave as required by law or Company policy.
• Overtime pay eligibility in accordance with applicable federal, state, and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed