Seasonal Retail Sales Associate - Fine Jewelry, Southcenter

Macy's•Tukwila, WA

3d•$22 - $26

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences in which every customer feels welcomed, comfortable, and valued. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and work with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, assisting customers, processing and replenishing stock, updating signs and pricing, and using point-of-sale and digital tools. This is a seasonal retail position. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build customer relationships through consultative selling and active use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Promote loyalty, warranty, and credit programs and explain loyalty benefits to customers.
Support inventory, fulfillment, stock processing, storage, replenishment, and merchandise moves.
Maintain an organized, shoppable sales floor and ensure accurate merchandise presentation, signage, and pricing.
Protect merchandise and comply with asset protection requirements.
Use point-of-sale technology and digital shopping tools to complete transactions and enhance the customer experience.
Participate in vendor training, ongoing training, sales events, and special events.
Collaborate with teammates to support customers, communities, and store results.
Prepare for the day by reviewing sales goals, new arrivals, popular items, trends, and promotions.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice