Seasonal Alterations - Store Support - King of Prussia

Nordstrom • King Of Prussia, PA

11d

About The Position

The Store Support employee provides customer service at the point of sale, assisting customers by phone and at checkout with sales, returns, and other transactions. The role helps keep service quick, easy, and enjoyable while sharing product and fashion knowledge, maintaining the cash wrap and sales floor, and supporting other store areas such as order fulfillment and pickup. The position requires a flexible schedule based on business needs and includes regular movement and handling merchandise.

Requirements

• Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.
• Problem-solving ability.
• Computer proficiency and interest in learning new computer applications.
• Ability to work a flexible schedule based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Nice To Haves

• Passion for fashion.
• Positive and energetic approach.
• Enjoyment of providing excellent customer service.

Responsibilities

• Assist customers by phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
• Listen to customer needs and share fashion knowledge to make the shopping experience quick, easy, and enjoyable.
• Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap and sales floor.
• Stay informed about fashion trends and products to help customers make purchase decisions.
• Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Support other areas of the store, including order fulfillment and order pickup.

Benefits

• Medical, vision, and dental insurance options.
• Retirement benefits, including a 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program resources.
• Holidays.
• Potential eligibility for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed