Seasonal Ambassador - King of Prussia

Lush Handmade Cosmetics•King of Prussia, PA

13d

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role involves understanding customer needs, offering personalized product recommendations, demonstrating product benefits, and sharing knowledge of Lush products and brand values. Ambassadors continually develop their product knowledge and sales skills, support their teammates, and help maintain an organized, attractive, and well-run shop. This is a contract role with a schedule of 0–39 hours per week. The listed pay is $15.50 per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to work toward exceeding sales goals and increase individual contribution to store sales.
Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, recommending products, and demonstrating product benefits.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that help bring traffic into the store.
Continually expand product knowledge and stay current on products, ingredients, and benefits to make informed recommendations.
Use Lush resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team growth.
Encourage open communication and collaboration around diversity, equity, inclusion, and belonging, and recognize team members’ contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay up-to-date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to make real-time adjustments to product displays.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.