Seasonal Alterations - Store Support - Southcenter

Nordstrom•Tukwila, WA

About The Position

The Store Support employee assists customers by phone and at checkout with sales, returns, and other transactions while providing excellent customer service. The role helps keep service quick, easy, and enjoyable by listening to customer needs and sharing knowledge of fashion. Employees maintain a well-organized department by straightening, lightly cleaning, and restocking the cash wrap area and sales floor. They stay informed about fashion trends and products, tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program, and may support other store areas such as order fulfillment and order pick-up. The position requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers. It also involves frequent hand use for grasping, fine manipulation, pushing, and pulling; handling bulky or awkwardly shaped items; reaching and lifting items above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds. The stated hourly pay range is $22.55–$23.45. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance options, merchandise discounts, EAP resources, PTO accruals, and holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; reaching and lifting above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

Passion for fashion.
Positive and energetic approach.
Enjoyment of providing excellent customer service.

Responsibilities

Assist customers over the phone and at checkout with sales, returns, and other transactions.
Provide excellent customer service by listening to customer needs and helping make service quick, easy, and enjoyable.
Keep the department runway-ready by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay informed about key fashion trends and products to help customers make purchase decisions.
Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Support other areas of the store, including order fulfillment and order pick-up.